The Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea, tic and de-wormer treatments.
The Owner accepts full liability for any loss or damage caused by their dog whilst been walked. Shaggy Dog Walkers are not held accountable for vet fees or third party claims whilst your dog is in our care.
The Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking including behavioural or health problems, antisocial behaviour including aggression, excessive loud barking or whining. Failure on the part of the owner to disclose any matter that might render the owner’s dog unsuitable for walking will be deemed a material omission amounting to a fundamental breach of our agreement.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, Shaggy Dog Walkers reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. The Owner is responsible for payment of any veterinary fees incurred by Shaggy Dog Walkers.
Please can clients ensure that their requirements for the following week are emailed or text to us at least 48 hours before commencement.
Payments are due one week in advance or as otherwise agreed. Shaggy Dog Walkers reserve the right to impose a late payment fee of £3.00 if a payment is more than three days overdue. Payments should be made in advance by BACS or PayPal for your convenience and security.
You may cancel your booked walk provided you give us a minimum of 24 hours notice.
May we remind clients that if a walk is cancelled on the day then you will be fully charged.
To cancel the contract between the Owner and Shaggy Dog Walkers a notice period of one week is required.
Please note that if at any time your dog shows signs of aggression to a member of our team we have the right to immediately terminate the contract between us.